Legal
Last Updated: August 16, 2026
WRENCHRITE AUTOMOTIVE LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our automotive repair services, or interact with our shop. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our repair services.
We may collect information about you in a variety of ways. The information we may collect includes: Personal Data (name, email address, phone number, and mailing address); Vehicle Information (Vehicle Identification Number [VIN], make, model, year, license plate, mileage, and repair history); Communication Data (information contained in messages, phone calls, and text messages you send to us regarding your vehicle); Financial Information (payment card details and billing information for repair services); and Usage Data (information about how you access and use our website).
We use the information we collect or receive strictly to: provide, operate, and maintain our automotive repair and maintenance services; process your service requests, repair estimates, and invoices; order necessary vehicle parts; communicate with you about your vehicle's status, repair progress, and appointments; respond to your inquiries and provide customer support; and comply with legal or insurance obligations. We do not use your information to send marketing or promotional communications.
If you opt-in to receive text messages from us, we may send you automated SMS/MMS messages strictly regarding customer care, appointment reminders, repair estimates for your approval, vehicle pickup notifications, and service updates. Message frequency will vary depending on your vehicle's repair status but will not exceed 5 messages in 1 day. Standard message and data rates may apply depending on your mobile carrier. You can opt-out at any time by texting STOP to any message you receive from us. Text HELP for assistance.
WRENCHRITE AUTOMOTIVE LLC Messaging Terms and Conditions
1. The messaging program consists of appointment reminders and vehicle service updates.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@whitecons.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Your consent to receive text messages is completely voluntary. The SMS opt-in checkbox provided on our contact or intake forms is explicitly not mandatory to check. You can use our automotive repair services without agreeing to receive text messages. Opting out of text messages will not affect your ability to have your vehicle serviced by us. We will continue to send essential transactional messages necessary for service delivery, such as final invoice notifications, unless you specifically request otherwise.
We strictly protect your mobile data. We do not share, sell, rent, or trade your mobile phone number or SMS opt-in consent data with any third parties, affiliates, parts suppliers, or partners for their marketing or promotional purposes. We do not transfer or disclose consumer SMS registration data, including phone numbers and opt-in consent, to any external organizations under any circumstances, except as strictly required to deliver the SMS service, and never for their independent use.
Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
We may share your information in the following specific situations: Service Providers (with third-party vendors who perform operational tasks on our behalf, such as payment processors, shop management software, or specialized parts distributors); Legal Requirements (if required by law, court order, or governmental regulation); and Business Transfers (if we are involved in a merger or sale of assets). We do not sell, rent, or trade your personal or vehicle information to third parties.
We implement appropriate technical and organizational security measures to protect your personal and vehicle information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption of sensitive payment data, and employee training on data protection. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information: the right to access and receive a copy of your personal data and repair history; the right to correct inaccurate or incomplete information; the right to request deletion of your personal information; the right to restrict or object to certain processing of your data; and the right to withdraw consent for customer service communications. To exercise any of these rights, please contact us using the information provided at the end of this policy.
We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our website. Cookies help us understand how you use our site, remember your preferences, and improve your digital experience. You can control cookie settings through your browser preferences.
Our website may contain links to third-party websites, such as towing partners, part manufacturers, or review platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our automotive services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.
We retain your personal and vehicle repair information for as long as necessary to fulfill the customer service purposes outlined in this privacy policy, maintain accurate vehicle service histories, or as required by state automotive repair laws and tax regulations. When we no longer need your information, we will securely delete or anonymize it.
WRENCHRITE AUTOMOTIVE LLC
998 WEST MAIN ST
BRANFORD, CT 06405
Phone: 1 (725) 373-5621
Email: support@whitecons.com
Company Information
WRENCHRITE AUTOMOTIVE LLC
998 WEST MAIN ST, BRANFORD, CT 06405
Phone: 1-725-373-5621
Email: support@whitecons.com
Website: whitecons.com
EIN: 27-2276481
Registration date: 31 March 2010
Entity type: LLC
Legal
Last Updated: August 16, 2026
WRENCHRITE AUTOMOTIVE LLC ("Company," "we," "our," or "us") provides these Terms and Conditions to govern your access to our website and automotive repair services. By bringing your vehicle to our facility, authorizing repairs, or using our digital platforms, you ("Client," "you," or "your") agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use our automotive services. These terms constitute a legally binding agreement between you and the Company.
We provide professional general automotive repair services, including but not limited to: computer diagnostics, engine and transmission repair, brake services, fluid exchanges, electrical system troubleshooting, preventive maintenance, and parts replacement. All vehicle services are performed in accordance with automotive industry standards. We reserve the right to refuse service to any vehicle that we deem unsafe to operate, structurally compromised, or beyond reasonable repair.
All repair estimates provided by the Company are valid for 15 days, strictly subject to the current availability and pricing of replacement parts. Initial quotes are based on preliminary visual inspections and computer diagnostic codes. Final pricing may vary if internal engine/transmission damage, rusted components, or additional necessary repairs are discovered after the vehicle is disassembled. We will always seek your explicit approval before proceeding with any additional work that exceeds the original approved estimate.
Full payment is required immediately upon completion of the authorized repairs and before the vehicle is released from our facility. We accept cash, major credit cards, and approved fleet cards. Under Connecticut state law, WRENCHRITE AUTOMOTIVE LLC reserves the right to assert a mechanic's lien (garageman's lien) against your vehicle for any unpaid repair invoices, parts, or storage fees. We retain the right to hold the vehicle until all balances are paid in full.
If you choose to cancel a scheduled repair after providing authorization, you will be responsible for the cost of any diagnostic labor already performed and a restocking fee for any parts already ordered. Special order components, electronics, and programmed control modules (ECMs) are strictly non-refundable once ordered from our suppliers.
Once you are notified that your vehicle repairs are complete, you must pick up your vehicle within 48 business hours. Vehicles left at our facility beyond this grace period will incur a daily storage fee of $45 per day. Vehicles left unpaid or abandoned on our lot for more than 30 days will be subject to legal disposal, towing, or auction in accordance with Connecticut abandoned vehicle statutes.
When dropping off your vehicle, you agree to provide all necessary keys/fobs, wheel lock keys, and alarm bypass instructions. You are strictly responsible for removing all personal property, cash, and valuable items from the vehicle prior to service. We require the vehicle to have sufficient fuel to perform post-repair test drives and verify system functionality.
We guarantee our repair labor and supply a standard industry warranty of 12 months or 12,000 miles (whichever comes first) on new parts installed by our technicians, unless otherwise noted on your invoice. This warranty covers defective parts and workmanship only. Our warranty is voided if the vehicle is altered, used for off-road/racing purposes, involved in a collision, or if the installed parts are tampered with by another repair shop. We offer no warranty on customer-supplied parts.
The Company carries comprehensive garage liability insurance. However, we are explicitly not responsible for: loss or damage to personal items left inside the vehicle; pre-existing cosmetic damage, scratches, or windshield cracks; engine or mechanical failures that occur during standard diagnostic test drives; or damages caused by acts of God, extreme weather, theft, or vandalism while the vehicle is parked on our lot.
Users who opt in will receive informational messages from WRENCHRITE AUTOMOTIVE LLC. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Privacy Policy: https://whitecons.com/privacy. Terms & Conditions: https://whitecons.com/terms.
If you voluntarily opt-in to receive text messages from us, you agree to receive automated SMS/MMS messages strictly for operational automotive services, including repair estimates for your approval, appointment reminders, diagnostic updates, and vehicle pickup notifications. We do not use text messaging for marketing or promotional campaigns. Your consent to receive these text messages is completely voluntary. The SMS opt-in checkbox on our forms is explicitly not mandatory. Opting out will not affect your ability to have your vehicle serviced by us. We do not share, sell, or trade your mobile phone data with any third parties for marketing purposes.
All digital content, website design, logos, and written materials associated with WRENCHRITE AUTOMOTIVE LLC are the exclusive property of the Company and are protected by applicable copyright and trademark laws. You may not reproduce or distribute our content without our express written permission.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law principles. Any legal disputes arising from our repair services or these terms must be resolved through good faith negotiation. If litigation becomes necessary, both parties consent to the exclusive jurisdiction of the state courts located in New Haven County, Connecticut.
You agree to fully indemnify and hold harmless WRENCHRITE AUTOMOTIVE LLC, its mechanics, and staff from any claims, damages, or liabilities arising from your failure to disclose critical vehicle safety issues or your violation of these Terms. If any provision of these Terms is found by a court to be unenforceable, that specific provision shall be limited to the minimum extent necessary so that the remainder of these Terms shall remain in full legal effect.
WRENCHRITE AUTOMOTIVE LLC
998 WEST MAIN ST
BRANFORD, CT 06405
Phone: 1 (725) 373-5621
Email: support@whitecons.com